Tired of waiting in line at your favorite wayside restaurant? At Shell they think they found a solution. The MyOrder app for smartphones allows customer to order and pay their food before they arrive at a Shell station with a restaurant. After a pilot with the MyOrder app, Shell concluded that this service is what customers are looking for.
Drivers only have to download the MyOrder-app to their mobile phone. With this app they can choose the filling station they’re heading to and what time they’ll arrive. From the menu in the app they choose the drinks and food and finish their transaction by paying with Minitix, iDEAL, PayPal or creditcard.
This app works now for the Deli2Go restaurants which can be found near 49 filling stations of Shell in the Netherlands. No more queues, just a simple app that makes it possible to order and pay in advance of your arrival.
Curious how it all works? Watch the customer journey for the MyOrder app at Deli2Go restaurants below!